Frequently Asked Questions
Are the services you offer limited to what is listed on your price list? What we do is not limited to what appears on the price list. If there is something you want us to do that is not listed on the price list, please ask. We will gladly answer any of your questions.
Is a deposit required before you begin a project? A 50% deposit is required before beginning any artwork.
What is the completion grace period before a deposit is non-refundable? Orders for artwork cannot be left on hold for more than 2 weeks. After two weeks, your deposit will be non-refundable. Please be ready with all information before continuing with an order. If artwork is completed (including first set of proofs) and at a later time you decide you no longer need or want the artwork, you will not receive a refund of your deposit and may be charged with the remaining balance if the project was approved previously.
How is payment handled? Payments are preferred, recommended, and usually handled through PayPal. It is instant and allows for your order to be completed more quickly. You do not need a PayPal account in order to make a payment with it. We will simply send you a request, and you can pay with any credit or debit card the same way you would with any online order. Debit payments take 3-5 business days to process. If you are in the New York City area, you can meet with us to pay cash. If none of these options work for you, a money order can be sent and we will begin your project upon receiving it. Checks are only accepted for website orders.
What is your turn-around time for artwork? The turn-around time for artwork will usually take 2 business days to a week. If for any reason we cannot complete your project within that time, we will let you know before we begin the project. If you need a job by a certain date, please let us know.
If I don't have any ideas for my project, will you be able to begin a project? An idea is not required in order for us to begin your project. Just give as a brief description of what it is you're representing, and we will take it from there.
After a project is completed and full payment has been made, how do I receive my files? After your artwork is completed, your files will be emailed to you as a link to download from. Once downloaded, please save these files in a disc. We save your files in our system, but we are not responsible for any lost files of completed projects. Files will be sent to you as high resolution jpegs or tiffs in CMYK format. This is standard for print. If it is a logo project, you will be sent a tiff file with a transparent background, a high resolution jpeg with a white background, and an original Illustrator Vector eps file. Vector files are very important. They do not lose quality when stretched or shrunken. These files are usually required for t-shirt printing. Please do not discard any files even if you can’t open them. Sometimes a graphic or photography program is needed to view these files correctly.
How many final photos do I receive if I schedule a photo shoot? This depends on how many you ultimately need. The amount of final photos you will need should be discussed with the photographer prior to scheduling a photo shoot. This will determine the price of the shoot.
Will a make-up artist and a stylist be available for my photo shoot? If you need a make-up artist, stylist, or both for your photo shoot, please discuss this with the photographer prior to the shoot. He will be able to set this up for you.
What if I want my photo shoot to be in a specific location? This can be done, but transportation fees will be added to the final price of your photo shoot.